Privacy Policy

1. Introduction & Scope

SPINDRIER LTD ("we", "our", or "us"), registered in England and Wales under company number 15979940, operates as a garden and outdoor products retailer through the Amazon marketplace. This Privacy Policy explains how we collect, process, store, and protect personal data when you interact with our website, purchase our products, or communicate with our team.

This policy applies to all visitors of our website and customers who purchase SPINDRIER products through Amazon. By using our services, you acknowledge that you have read and understood the practices described herein. We are committed to compliance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and Amazon's Marketplace Data Protection policies.

2. What Information We Collect

We collect different categories of personal data depending on how you interact with us:

• Contact details: Name, email address, and telephone number when you submit enquiries through our contact form or communicate with us directly.
• Order-related data: Amazon order identifiers and delivery information necessary to process customer service requests, returns, or warranty claims.
• Technical data: IP address, browser type, operating system, and browsing behaviour collected automatically when you visit our website, used solely for website performance analysis.
• Correspondence records: The content of messages you send us via email or our website contact form, retained to provide consistent customer support.

We do not collect sensitive personal data such as financial information, health records, or government-issued identification numbers. Payment processing is handled entirely by Amazon and is subject to their privacy practices.

3. How We Use Your Information

Personal data we collect is used exclusively for the following purposes:

• Responding to customer enquiries, processing returns, and fulfilling warranty obligations.
• Improving our website functionality and user experience based on aggregated, anonymised analytics.
• Communicating important updates about our products or services where you have provided consent.
• Meeting legal and regulatory obligations applicable to our business operations in the United Kingdom.

We process your data on the legal bases of contractual necessity (to fulfil orders and service requests), legitimate interest (to improve our products and services), and consent (for optional marketing communications).

4. Disclosure to Third Parties

We respect your privacy and limit data sharing to what is strictly necessary:

• Amazon: As a marketplace seller, certain order and customer service data is shared with Amazon in accordance with their seller policies and data processing agreements.
• Service providers: We may engage trusted third-party providers (such as website hosting or email services) who process data on our behalf under binding contractual obligations to maintain confidentiality and security.
• Legal compliance: We may disclose personal data if required by law, regulation, or valid legal process, such as a court order or regulatory investigation.

We do not sell, rent, or trade your personal information to any third party for marketing or commercial purposes.

5. Cookies & Tracking Technologies

Our website uses cookies — small text files stored on your device — to enhance your browsing experience. We employ the following types of cookies:

• Strictly necessary cookies: Required for basic website functionality such as page navigation and secure access. These cannot be disabled.
• Analytics cookies: Help us understand how visitors use our site by collecting anonymised data on page views and user journeys. This information is used solely to improve website performance.

You may manage your cookie preferences through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of our website. We do not use cookies for behavioural advertising or cross-site tracking.

6. Data Security & Retention

We take the security of your personal data seriously and implement appropriate technical and organisational measures to protect it against unauthorised access, alteration, disclosure, or destruction. These measures include encrypted data transmission (SSL/TLS), restricted access controls, and regular security reviews.

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected. Specifically:

• Customer service correspondence is retained for up to 3 years following the last interaction.
• Website analytics data is anonymised and retained in aggregate form indefinitely.
• Data related to warranty claims is kept for the duration of the warranty period plus 12 months.

When personal data is no longer required, it is securely deleted or anonymised in accordance with our internal data management procedures.

7. Your Rights

Under the UK GDPR, you have the following rights regarding your personal data:

• Right of access: You may request a copy of the personal data we hold about you.
• Right to rectification: You may ask us to correct any inaccurate or incomplete data.
• Right to erasure: You may request deletion of your personal data where there is no compelling reason for its continued processing.
• Right to restrict processing: You may ask us to limit how we use your data in certain circumstances.
• Right to data portability: You may request your data in a structured, commonly used, machine-readable format.
• Right to object: You may object to the processing of your data where we rely on legitimate interest as the legal basis.

To exercise any of these rights, please contact us using the details provided below. We will respond to your request within 30 days. If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

8. Contact & Updates

This Privacy Policy may be updated from time to time to reflect changes in our practices, legal requirements, or industry standards. When we make material changes, we will post the updated policy on this page with a revised "Last Updated" date. We encourage you to review this page periodically.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Email: sergejs01@spindrier.co.uk
• Phone: +44 7724687549
• Postal address: SPINDRIER LTD, 85 Great Portland Street, First Floor, London, W1W 7LT, United Kingdom